What does the term "AIDET" stand for in patient communication?

The term "AIDET" stands for Acknowledge, Introduce, Duration, Explanation, and Thank you. This framework is widely recognized in healthcare settings to enhance patient communication and foster a positive patient experience.

Acknowledge involves recognizing the patient and making them feel valued upon their arrival or during interactions. Introducing oneself provides the patient with the name and role of the healthcare provider, establishing trust and rapport. Duration sets expectations about how long a procedure or consultation might take, which helps to alleviate anxiety by keeping patients informed. Explanation offers a clear overview of what the patient can expect during their visit or treatment, which can empower them and reduce uncertainty. Finally, thanking the patient acknowledges their choice to seek care and reinforces a positive end to the interaction.

Incorporating AIDET into communication strategies helps to improve patient satisfaction and builds effective relationships, making it an essential tool for healthcare professionals. This structured approach promotes clarity and comfort for patients, which ultimately enhances their overall experience in healthcare environments.